The unified customer engagement platform

One platform.
Every customer interaction.

HacktionBase brings messaging, session replay, product analytics, and automation into a single system. From anonymous visitor to power user — every signal in one timeline.

Replaces Intercom + LogRocket + Mixpanel + Customer.io
Unified Customer Timeline
LIVE
AM
Alice Martin
alice@acme.com
Account
Acme Corp
Growth Plan
24
Sessions
142
Events
Session Replay2 min ago
Viewed pricing page — 3m 42s session on Chrome
feature_activated5 min ago
Reports feature enabled for the first time
Support conversation12 min ago
"How do I export data?" — resolved in 4 min
Automation triggered15 min ago
Onboarding step 3 nudge sent — high-intent cohort
Product Philosophy

Track. Understand. Act.

Modern SaaS teams need three capabilities. HacktionBase unifies the entire pipeline.

01

Track

Capture everything users do across your product.

  • Page views & navigation
  • Product events
  • Errors & console logs
  • Full sessions
02

Understand

Turn raw events into actionable insight.

  • Session replay
  • Behavioral segmentation
  • Funnels & retention
  • Event timelines
03

Act

Trigger the right interaction at the right moment.

  • In-app messaging
  • Email campaigns
  • Automated workflows
  • Support conversations

Stop stitching together four tools.

Most SaaS teams pay for Intercom, LogRocket, Mixpanel, and Customer.io separately. That means multiple SDKs, multiple dashboards, fragmented data, and high costs at scale.

X
Intercom
No product analytics, no session replay
X
LogRocket
No messaging or campaigns
X
Mixpanel
No messaging or conversations
X
Customer.io
Requires separate CDP & analytics
74%
faster support
resolution
3x
higher activation
rate on average
HacktionBase
One platform, one SDK, one user profile
Conversations & inbox
Session replay
Event analytics
Automation & campaigns
Single SDK · All frameworks · Zero data silos< 10 min

Everything you need. Nothing you don't.

Eight core capabilities that replace your entire engagement stack.

Conversations Inbox

Unified inbox for widget chat, email, and API channels. Routing rules, tagging, assignments — with full user context.

Embeddable Widget

Live chat, announcements, onboarding modals, and product tours. One SDK, fully customizable, all frameworks.

Session Replay

Understand exactly what happened before a support request. Full playback, console logs, error-triggered recordings.

Event Tracking

Capture product behavior via SDK or API. Every event linked to user, session, and account. Query by segment or time range.

User Directory

Central database of identified users and anonymous visitors. Conversations, events, sessions, replays — all in one profile.

Behavioral Segmentation

Dynamic segments based on events, properties, lifecycle stage, and engagement. Real-time updates for campaigns and analytics.

Automation & Campaigns

Multi-step workflows triggered by events, segment entry, or lifecycle changes. In-app, email, push — with branching and A/B testing.

Customer Intelligence

Automatic surfacing of churn signals, activation milestones, engagement patterns, and retention cohorts.

Developer-First

Integrate in under 10 minutes.

Single SDK. Single API. No framework dependency. Works with React, Vue, Angular, and plain HTML.

One-line installation
Add the SDK script tag and call init(). Widget, replay, and event tracking start automatically.
Identify & track
identify() links anonymous sessions to user profiles. track() captures any product event with properties.
Privacy built-in
PII masking, opt-out API, GDPR compliance. Give users control with disableReplay().
Start Free
app.js
// Initialize in one line
HacktionBase.init({
  sdkKey: "sk_live_...",
  tenant: "acme"
});

// Identify your users
HacktionBase.identify({
  id: "user_123",
  email: "alice@acme.com",
  name: "Alice Martin"
});

// Track product events
HacktionBase.track("feature_activated", {
  feature: "reports"
});

Ready to unify your customer stack?

Start free. No credit card. Deploy in under 10 minutes.

Get Started

Questions?

Our engineering team is available for technical deep-dives and integration support.

We respond within a few hours.